It is difficult to imagine that I have owned Head to Tail for five years! During that time, I have spent countless hours getting to know my customers, fine-tuning the business and making sure our services are at the level of quality that dog lovers expect. I am also a wife and the mother of 2 children, a 7 year-old boy and 5 year-old girl. Many of you will remember that my infant daughter accompanied me to work, strapped to my front, every day until the age of 6 months. She is now a big dog lover too...
Balancing my business with my family life has been a healthy challenge. Dog grooming is an extremely demanding trade, both physically and mentally and finding the energy to come home and remain caring and cheerful for my family is even more demanding. Most days, I do OK!
As I enter my 6th year as the owner of Head to Tail, I will continue to push for a simple, no-frills, personal approach to customer service. You will always be greeted courteously, your dogs will be treated with love and kindness and my staff and I will try to maintain a schedule that will allow for a faster grooming completion so as to accommodate customers' busy schedules. As you may know, I personally answer most phone calls and I am proud to say that I recognize the majority of my customers by name. Knowing my customers well also allows me to better schedule your appointments according to the needs of your dog.
I look forward to see you all soon. Although I am usually busy grooming upstairs, please feel free to ask to speak to me if you have concerns or questions or if you simply want to chat! Outside of work, I can best be reached by email at quynh@headtotailfairfield.com.
Thank you for a great 5 years!
Thursday, June 9, 2011
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